Accountability, what does it mean to you? Is it something you associate with a supplier? Something you can put a price on? A timescale on? Is it something that you would gamble your reputation on?
If you answered “no” to any of the above then you probably have a reasonable grasp on what accountability means to you & your business.
Googling “accountability in business” unearths the following description:
The obligation of an individual or organisation to account for its activities, accept responsibility for them, and to disclose the results in a transparent manner.
This not only seems fairly obvious but it also seems to be fairly straight forward to follow. I recently presented to a prospective client that I would consider to be one of the leaders in the interior and fit-out industry. I spent 25% of my time presenting our four most recent office desk products (the products we make, the products we are in business to sell; the business of turning raw materials into something of greater value), why only a quarter of my time on this?
I spent 50% of my time presenting our business service offering. The wrapper around our products, the bit that we, Claremont Centre, believes makes us different and perhaps a little disruptive.
The final 25% of my presentation time? Spent explaining to my audience that our vision for accountability should be the norm in business but sadly, it simply is not in the office furniture industry from a supplier’s perspective. As a furniture manufacturer, we have a reasonably simple task when it comes to our role in the industry: we arrive on site with a kit of parts & put them together. Sometimes, something in that simple process goes wrong, a desk top gets damaged, a pedestal has a dent. We’re not perfect, we wouldn’t claim to be, but here is what we are: accountable.
Accountability for a business or organisation requires every individual within that business to be accountable, for each person to know they can be without fear of reprisal because humans are not perfect. We are united in success and defeat, we are Claremonteers; like-minded individuals with a common goal of disruption by being quick to respond, thorough in our planning, transparent in our approach & always with the client at the forefront of all we do.
We make a number of statements in our business partnership offering. The same statements that take a quarter of my presentation time to discuss & explain, it’s disruptive because at Claremont Centre we are setting the bar for accountability within our industry.
So, if you’re in the business of selling office desks that quite possibly do the same as the rest but you want to partner with a business that doesn’t, take a look at our products and then get in touch with us to experience disruption.
My name’s James, a proud Claremonteer & I am accountable.